Contact     +39 0541.756420 | 0541.756430 Fax

Tablet & Smartband

  • My Smartphone / Tablet touch and display broke, what should I do?

    The breakage of the touch screen and / or display, unfortunately, is not covered by the warranty. To be able to provide you with a quote, the technicians must view the product. We therefore invite you to go to one of our authorized service centers who will provide you with the necessary directives. The list can be viewed on our website in the area assistance centers.

  • The touch screen of my Smartphone / Tablet is not working well. What can I do to fix this?

    Capacitive touch screens do not require calibration due to their particular characteristics. If a malfunction occurs, the product must be sent for assistance. ATTENTION : If our technicians verify that this problem is caused by an impact or crushing, a repair estimate will be made.

  • Why do I need to create a Gmail account?

    The free Gmail account is essential to always have an updated and interactive Android device. In fact, by logging in from the device, you can download thousands of applications (free and paid) from the Android Market (Play Store Service) that allow any type of customization. We remind you that an internet connection is required to access it.

  • Can I install a newer version of Android on my Smartphone / Tablet?

    Compatible software, which can be downloaded and installed on trevi products, are only those released by our brand. Other software, downloaded from different sites, do not guarantee the correct functioning of the device and take away any guarantee.

  • How can I connect my Smartphone / Tablet to the PC to transfer files?

    To connect your smartphone to the PC using the "Mass Memory" function, simply connect it to the PC using only the supplied USB cable. Once the notification area has been scrolled (or clicked), select the "USB connected" item, and then click on "Activate USB archive". Your PC will automatically display two new connected peripherals, respectively the internal memory of the phone and the one available on the Micro-SD card. Given the limited data storage capacity of the phone, it is always recommended to use the free space on the external memory card for managing multimedia files.

  • How can I do a factory data reset on my device?

    ATTENTION : We remind you that this operation will cause the cancellation of all data and applications inside the device. To be able to reset the data at the first start, you need to follow the instructions below: Menu> Settings> Backup and reset> Factory data reset> Clear phone memory (select)> Reset phone> Clear all (This is an example generic, in some models this string may differ on some words) .

  • Can I recharge my Tablet / Smartphone via PC or netbook?

    Yes, it is possible to recharge the device via the PC. However, we would like to point out that the recharging cycle will take longer and in this regard we recommend the use of our Power Banks to have an optimal battery recharge.

  • Why do I understand that the internal memory is different from the stated specifications?

    Flash memory of devices (such as that of hard drives on a PC) is different from formatting as a result of preparing that device for use. The FLASH memory is divided into three large parts: the first is designated for data management and the Android operating system, while the other two constitute the "space" for applications and videos, photos, music and other documents.

  • Why is my device overheating?

    It is normal for the device's temperature to rise after constant use or while connected to the charger. All electronic devices must dissipate a good part of the electricity that feeds them in the form of heat which must then be disposed of to the outside to avoid burning the processor. Therefore, the more this processor is put under strain through operation, the more the device will tend to heat up.

  • An application inside my device closes by itself or sometimes crashes, why?

    It can happen that an application crashes or closes abruptly with an error pop-up. This can depend on several factors, such as:
    1) Incompatibility con third party applications;
    2) Unexpected errors even on native applications;
    3) Wrong configurations / procedures when using the device.
    If it is a third party application, then we suggest uninstalling and reinstalling the application first. If even in this case you do not appreciate the improvements, it will be necessary to contact the manufacturer of the application to know its compatibility with the product. We recommend that you proceed directly with a factory reset in case a native or system application crashes.

  • Every time I turn on my KidTab Mofing Kids always starts, how can I reset the Android system and use the normal Tablet?

    Once you have turned on the device and unlocked the commands at the first start, you will be shown a window where you can select either the normal Android operating system, or the Mofing UX (Mofing Kids). If Mofing is always started, it is because in this screen you have inserted the check mark as "default start". To remove the check just click in Parental Control> Settings and select "Applications", click on "All" and scroll through the list and select "Mofing UX" and finally click on "Delete Default". At this point, all you have to do is click on the Home button and select "Start Applications". In case of difficulties, on our page of Youtube there is the video tutorial reference .

  • My smartphone / tablet's GPS is reporting a wrong position.

    We have made sure that with some types of telephone subscriptions the GPS slows down or fails, this is due to the limitation of the data flow near the expiration of the subscription of the tariff plan by the telephone operators. If the situation described above arises, carefully check the tariff plan with your telephone operator (data traffic used).

  • I have entered a lock code (password) in my Smartphone / Tablet that I don't remember, how can I unlock it?

    Unfortunately, to unlock the device, the entire operating system must be reinstalled, so all data on the device will be lost. Take the device to your nearest service center, who will have it reset. We remind you that the operation is subject to a fee since the problem is not due to the malfunction of the appliance but to incorrect use by the user.

  • My smartphone / tablet behaves abnormally or applications crash unexpectedly.

    Perhaps during the installation of certain applications some data has been lost or there are malicious applications that make the phone's operating system unstable, so uninstall the application and reinstall it. Try restarting the phone and check if it works again.
    If the problems are still present then it is necessary to restore the S.O. Make a backup copy of all personal data because the restore operation will erase everything.
    ATTENTION : We remind you that this operation will cause the deletion of all data and applications inside the device.
    Menu > Settings > Backup and reset > Factory data reset > Clear phone memory (select) > Reset phone > Clear all.

  • There is always a download arrow in my smartphone / tablet. Why?

    Verify that the space required by the application is available on your phone or SD card, then try reinstalling the application.

  • The KB 08 keyboard on my Tablet does not work

    To use the KB 08 Bluetooth keyboard with some devices, including those marked SAMSUNG, it may be necessary to download the BlueKeyboard application (present in the Free section) from the Play store since, even if the keyboard layout is set to English (US) , the device may keep the Italian keyboard settings. After downloading the application and pairing the KB 08 keyboard to the device via Bluetooth connection, follow the next steps:
    1) Access the "Settings" menu;
    2) Select "Language and input";
    3) On the right side, in the "Keyboards and input methods" section, remove the check mark from "Google Voice Typing" and place the check mark on "BlueKeyboard";
    4) Confirm by selecting OK on the screen that will appear later;
    5) Select the wheel symbol on the right side and, with the Shift + spacebar keys on the keyboard, set the language English (US).

  • How can I preserve the battery efficiency of my tablet / smartphone?

    For a longer life and efficiency of the battery, recharge it only when the phone indicates "low battery" and once the recharging operation has started, wait until it is completed. The battery is a wear component and partial recharges reduce its life.

  • Why is there no Play Store on my Tablet model and it won't let me download it?

    The Play Store is installed in all our tablet models. On some, however, it is just simply hidden. In order to enable it, it is therefore necessary to go to "settings", scroll to "developer options" and check "show google application". Done that; the Play Store will also be displayed among the apps.

  • I have downloaded the Zeroner application but once I have entered the account and password required at the time of opening, the message "network connection failed" appears.

    If this warning appears, we recommend installing the application: LINKFIT (compatible with both the Android and Apple operating systems). NOTICE: This application with iPhone devices does not have the function of call and SMS notifications on the bracelet display.

  • My SF 120 won't turn on

    The Trevi SF 120 Pedometer / Watch is sold with the battery already installed, but in energy saving mode, i.e. with the display off and all functions not active. To reactivate the operation of the Pedometer / Clock, press and hold the S2 ADJUST / LIGHT and S4 RESET keys at the same time.

  • The bracelet pairs with the phone via the Bluetooth function, but the Bluetooth function remains locked (does not pair with previously paired devices).

    It is necessary to check that the Bluetooth version of your device is compatible with that of the device, previous versions can pair with the bracelet but keep the Bluetooth function blocked and therefore do not connect other devices.

  • Warning note to properly recharge the battery of the T-Fit 260

    After having connected the contacts of the charging cable with the contacts on the device, it is always necessary to make sure, during the entire charging phase, that the contacts always remain connected to each other, to prevent the magnetic contacts of the charging cable touch the metal strap, creating a probable short circuit.

Return to FAQ page



TREVI S.p.a.
Strada Consolare Rimini-San Marino 62
47924 Rimini (RN) Italy

Tel. +39 0541.756420 | Fax 0541.756430

© 2017 Trevi S.p.a. | privacy policy | cookie policy (prefereces)  | terms and conditions
TREVI S.p.a.  p.iva IT01527080400 - Reg. Soc. Trib. Rimini N° 5673 - Soc.cap. 2.500.000 i.v.