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  • Can I directly get spare parts?

    No, Trevi does not send in the warranty or payment of original spare parts directly to private customers. The only way to obtain the replacement of a replacement part is sending the phone for repair, except for parties directly exportable richiedibili only at our authorized service center. Also it notes that the product tampering for attempted repair by unqualified personnel will result in immediate termination of the guarantee.

  • I bought the phone less than 24 months ago and an accessory is damaged. They told me that this piece is not covered under warranty. Because?

    The accessories, as subject to intensive use, have a warranty of 6 months, after which the company will not proceed to the disc change, but you will need to purchase a new one.

  • I can no longer find purchase receipt, can I still send the phone in for service?

    NO. The receipt or invoice are the only documents required to send a product for repair and then for the repair of a failure under warranty.

  • How do I send my product Trevi for repair at an authorized service center?

    • THROUGH COLLECTION CENTER: you can deliver the product directly to one of the collection sites scattered throughout the country. To check the nearest collection site please consult our page Assistance Centers .
    • THROUGH THE STORE: You can also send your central Trevi care product through the store where you bought it (if still under warranty).

    WARNING! The company is exempt from any liability arising from damage caused by transport due to improper packing.

  • I sent my phone in service for a warranty repair, but I received a quote for another type of intervention. Because?

    Trevi performs an initial verification procedure for each request for assistance and / or repair the product sent, during which they are assessed for any discrepancies between the alleged fault and the real state of the phone. If at this stage you should possibly have found fault not mentioned in the repair sheet product, Trevi will provide notification of a quote.

  • How do I know the state of repair of the phone?

    If you send the product was made through the dealer or making use of one of Authorized Collection Centers, you can request information on repair status directly at the same store or to a collection center where you are visiting. We invite you to never have to go directly to Support Centralized Technical Trevi, because we could not give adequate support to a practice not managed directly.

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TREVI S.p.a.
Strada Consolare Rimini-San Marino 62
47924 Rimini (RN) Italy

Tel. +39 0541.756420 | Fax 0541.756430

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TREVI S.p.a.  p.iva IT01527080400 - Reg. Soc. Trib. Rimini N° 5673 - Soc.cap. 2.500.000 i.v.