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Senior Phones & Smartphone

  • My Smartphone / Tablet touch and display broke, what should I do?

    We inform you that the breakage of the touch screen and display is not covered by the warranty. To be able to provide you with a quote, however, it is necessary for the technicians to view the product. We therefore invite you to go to one of our authorized service centers who will provide you with the necessary directives. The list can be viewed on our website in the area dedicated to assistance centers.

  • Why does my smartphone battery last a short time?

    Battery consumption is mainly affected by the presence or absence of a good network signal. Other factors that can considerably reduce the battery life can be found in the various types of connectivity, such as Bluetooth, Wi-Fi and the possible GPS module, if left permanently active. Another factor that affects excessive battery use is the prolonged use of applications, from social networks to games, which use the network for data processing. It is therefore advisable to first check the status and actual use of these types of connections, to correctly evaluate the functioning of your phone's battery.

  • Can I install a newer version of Android on my Smartphone / Tablet?

    Compatible software, which can be downloaded and installed on Trevi products, are only those released by our brand. Other software, downloaded from different sites, do not guarantee the correct functioning of the device and take away any guarantee.

  • How can I connect my Smartphone / Tablet to the PC to transfer files?

    To connect your smartphone to the PC using the "Mass Memory" function, simply connect it to the PC using only the supplied USB cable. Once the notification area has been scrolled (or clicked), select the "USB connected" item, and then click on "Activate USB archive". Your PC will automatically display two new connected peripherals, respectively the internal memory of the phone and the one available on the Micro-SD card. Given the limited data storage capacity of the phone, it is always recommended to use the free space on the external memory card for managing multimedia files.

  • How can I move applications to the micro SD of my Smartphone?

    Please note that applications cannot be fully installed on the device's external memory. To be able to move the new applications on the micro SD must go to "settings", "memory", "installation path" and select the item in the center "SD card &". ( ATTENTION : This item may vary depending on the device). To move the ones already installed, you must always go to "settings" and select the "applications" item. Next you have to scroll down to "SD card &" and tick the applications that are not selected. However, we reiterate that the amount of MB moved to the external memory varies depending on how the app was programmed.

  • I have entered a lock code (password) in my Smartphone / Tablet that I don't remember, how can I unlock it?

    Unfortunately, to unlock the device, the entire operating system must be reinstalled, so all data on the device will be lost. Take the appliance to your nearest service center who will have it reset. We remind you that the operation is subject to a fee as the problem is not due to the malfunction of the appliance but to incorrect use by the user.

  • When I make a call, the display goes dark and I can't work anymore, what should I do?

    We inform you that this phase shift is dictated by the proximity sensor which does not perceive the light correctly. To solve this problem, simply recalibrate the sensor through the device settings. In our official page of Youtube there are the respective video tutorials where they illustrate step by step the simple operations to perform.

  • How can I configure my ANDROID Smartphone for MMS services?

    For the "smartphone" models, no self-configuring operator messages or manual configurations are required, as they are configured automatically.

  • How can I enable my ANDROID Smartphone to the Internet via SIM?

    To activate the data connection you need to follow these small steps: Menu> Settings> SIM management> With Data connection> Select the SIM with which you want to connect.
    ATTENTION : Trevi does not take responsibility for the deducted credit or the consumption of navigation data. Then check with your telephone operator for the service.

  • An application inside my device closes by itself or sometimes crashes, why?

    It can happen that an application crashes or closes abruptly with an error pop-up. This can depend on several factors, such as: 1) Incompatibility with third party applications;
    2) Unexpected errors even on native applications;
    3) Wrong configurations / procedures when using the device.
    If it is a third party application, then we suggest uninstalling and reinstalling the application first. If even in this case you do not appreciate the improvements, it will be necessary to contact the manufacturer of the application to know its compatibility with the product. We recommend that you proceed directly with a factory reset in case a native or system application crashes.

  • How can I do a factory data reset on my device?

    ATTENTION : We remind you that this operation will cause the cancellation of all data and applications inside the device.
    To be able to reset the data at the first start, you need to follow the instructions below: Menu> Settings> Backup and reset> Factory data reset> Erase phone memory (select)> Reset phone> Erase everything. (This is a generic example, in some models this string may differ on some words.)

  • The touch screen of my Smartphone / Tablet is not working well. What can I do to fix this?

    Capacitive touch screens do not require calibration due to their particular characteristics. If a malfunction occurs, the product must be sent for assistance. ATTENTION : If our technicians verify that this problem is caused by an impact or crushing, a repair estimate will be made.

  • What should I do if the GPS signal on my Smartphone does not connect to me?

    If the GPS signal is not locked, please check that the following settings are enabled:
    1) In Location Services check that "Google location service" is checked;
    2) That "GPS satellites" is checked;
    3) That "GPS EPO Assistance" is checked;
    4) That A-GPS is checked;
    5) That "Location and Google search" is checked.
    Furthermore, in order to connect to the satellite, the internet connection must be active, either via Wifi, or via the data connection of the SIM.

  • Why do I need to create a Gmail account?

    The free Gmail account is essential to always have an updated and interactive Android device. In fact, by logging in from the device, you can download thousands of applications (free and paid) from the Android Market (Play Store Service) that allow any type of customization. We remind you that an internet connection is required to access it.

  • Can I recharge my Tablet / Smartphone via PC or notebook?

    Yes, it is possible to recharge the device via the PC. However, we would like to point out that the recharging cycle will take longer and in this regard we recommend the use of our Power Banks to have an optimal battery recharge.

  • Why do I understand that the internal memory is different from the stated specifications?

    Flash memory of devices (such as that of hard drives on a PC) is different from formatting as a result of preparing that device for use. The FLASH memory is divided into three large parts: the first is designated for data management and the Android operating system, while the other two constitute the "space" for applications and videos, photos, music and other documents.

  • Why is my device overheating?

    It is normal for the device's temperature to rise after constant use or while connected to the charger. All electronic devices must dissipate a good part of the electricity that feeds them in the form of heat which must then be disposed of to the outside to avoid burning the processor. Therefore, the more this processor is put under strain through its operation, the more the device will tend to heat up.

  • My smartphone / tablet's GPS is reporting a wrong position.

    We have made certain that with some types of phone subscriptions the GPS slows down or fails, this is due to the limitation of the flow of data near the expiry of the subscription of the tariff plan by the telephone operators. If the situation described above arises, carefully check the tariff plan with your telephone operator (data traffic used).

  • My smartphone won't turn on.

    Remove the battery, wait 15 seconds and reinsert it. Wait another 15 seconds and turn on the phone by pressing and holding the power key for 4 seconds. If it still does not turn on, it could be that the battery is low and does not allow the phone to start. Connect the phone to the charger, if the battery is completely discharged you need to wait up to 10 minutes before the smartphone is able to restart or show the battery status icon. Complete the charging operation for longer battery life. We recommend that you use the charger and cables supplied with your phone.

  • My smartphone / tablet behaves abnormally or applications crash unexpectedly.

    Perhaps during the installation of certain applications some data has been lost or there are malicious applications that make the phone's operating system unstable, so uninstall the application and reinstall it. Try restarting the phone and check if the operation has returned to normal. If the problems are still present then it is necessary to restore the S.O. Make a backup copy of all personal data because the restore operation will erase everything.
    ATTENTION : We remind you that this operation will cause the deletion of all data and applications inside the device. Menu> Settings> Backup and reset> Factory data reset> Clear phone memory (select)> Reset phone> Clear all.

  • There is always a download arrow on my smartphone / tablet.

    Verify that the space required by the application is available on your phone or SD card, then try reinstalling the application.

  • How can I preserve the battery efficiency of my smartphone / tablet?

    For a longer life and efficiency of the battery, recharge it only when the phone indicates "low battery" and once the recharging operation has started, wait until it is completed. The battery is a wear component and partial recharges reduce its life.

  • I have just turned on the Reverse 5.5Q and a line and a spot appears on the display at the top right. Is it faulty?

    No, the display is not faulty. What it appears is just a feature of the image that is preset by default as a background. Simply change the wallpaper on your phone to remove the effect shown.

  • I have a SICURO 10, FLEX 50, FORTE 80 that feels low or not heard in conversation.

    In this case it is necessary to check that the volume of the front speaker (the one that goes to the ear) is not set to low level. To adjust the volume during a call, you need to use the "Up" and "Down & ù" navigation keys to decrease or increase the volume.
    ATTENTION : if you use the volume keys when the conversation is not active, you only change the volume of the rear speaker (ringtone) and not that of the conversation.

  • I have set the SOS key with numbers, but pressing it only starts the calls while it does not send sms to the people entered. Why?

    Once the SOS function is activated, the device will start calling the first number of a list pre-set by the user made up of 5 numbers; if this does not answer, or refuses the call, the device will call the second number in the list and so on until there is an answer. The phone will repeat this operation 3 times until the phone call is answered. If no answer is obtained 3 times in succession to the 5 numbers entered, the telephone will send an SMS to each telephone number with a help message.
    ATTENTION : If the answering machine is activated during an emergency call to the called number, the device will detect it as an answer so it will not call the following numbers and will not send help SMS.

  • I can't turn off the internal radio of the SECURE 10 phone, if not turning off the device completely, how can I do it?

    In this case you have to remove the radio function in the background in order to deactivate the radio when exiting the application:
    1) Enter the radio and click on "Options";
    2) Scroll to "Settings";
    3) Go to the item "Play in background" (it is configured on "On") and press a the numeric key "*" (asterisk) to change this item to "Off"
    4) Then click on "Save".
    At this point, every time it exits the radio it will switch off.

  • The Whatsapp application inside RELAX 90 does not work.

    If the Whatsapp application doesn't work, it probably needs an update. In order to update the Whatsapp application, it is first of all necessary to enable the market within the Relax 90 in the following way:
    1) Go to "Applications";
    2) Select "Aptoide" to add it among the icons in the Menu;
    3) Open the "Aptoide" application (if it asks to update it, you need to confirm the updates);
    4) Go to the top of "updates";
    5) Select "Whatsapp" in order to start the update.

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