Contact     +39 0541.756420 | 0541.756430 Fax
/

Smartphone

  • It broke the touch and the display of my Smartphone / Tablet, how should I proceed?

    We inform you that the breaking of the touch screen display and is not covered under warranty. For they can be provide an estimate but it is necessary that the technical visionino the product. We invite you therefore to go to one of our authorized service center that will provide the necessary directives. The list can be viewed on our website under "Service Centers."

  • Why my battery lasts Smartphone little?

    The battery consumption is mainly influenced by the presence or absence of a good network signal. Other factors which can significantly decrease battery life are locatable in the various types of connectivity such as Bluetooth, Wi-Fi and possible GPS module, if left permanently active.
    Another factor affecting a drain battery is prolonged use of applications, from social networks to games that use the network for processing data. You should therefore first check the state and the effective use of these types of connections, to assess properly with the battery of your phone.

  • Can I install a newer version of Android on my Smartphone / Tablet?

    The compatible software, which can be downloaded and installed on products Trevi, are only those issued by our brand. Other software, downloaded from different sites, do not guarantee correct operation and will remove any warranty.

  • How do I connect my Smartphone / Tablet PC to transfer files?

    To connect the smartphone to the PC using the "Mass Storage" function, it will be sufficient to connect the same to the PC using only the USB cable. Once scrolled (or clicked) the notifications area must select USB "connected" and then later click "Turn on USB storage."
    Your PC will automatically display two new connected devices, respectively, the internal memory of the phone and that available on the Micro-SD card.
    Given the limited data storage capacity of the phone, you should always use the free space on the external memory card for multimedia management.

  • How can I move applications in micro SD my Smartphone?

    We inform you that the applications can not be installed completely in the external memory of the device. In order to move new applications on micro SD must go to "Settings", "Memory", "installation path" and select the "SD Card" center (WARNING: This item may vary depending on the device). To move instead of those already installed must always position itself in "Settings" and select "Programs." Then you have to scroll to "SD Card" and check the applications that are not selected. We reiterate, however, that the amount of Mb moved to the external memory varies depending on how it has been programmed the app.

  • I put a lock code (password) in my Smartphone / Tablet do not remember, how can I unlock it?

    Unfortunately, to unlock the appliance will need to reinstall the entire operating system, therefore, all the data present inside the device will be lost. Bring the equipment to the service center nearest you that will restore. We remind you that the operation has paid since the problem is not due to the unit to function poorly but to misuse by the user.

  • When I make a call I will dim the screen and I can not operate, how should I do?

    We inform you that this discrepancy is dictated by the proximity sensor that does not perceive the light in the correct manner. To resolve this issue, simply re-calibrate the sensor through the device settings. In our official page Youtube are their tutorial videos showing step by step simple operations to perform.

  • How can I configure my Android Smartphone for MMS?

    For models "smartphones" you are not required constituting car operator messages or manual configurations, as they are configured in an automatic way.

  • How do I enable my Android smartphone to the Internet via SIM?

    To turn the data connection is required to take these easy steps: Menu -> Settings -> SIM Manager -> Connection data -> Select the SIM with which you want to connect.

    WARNING: Trevi does not assume the responsibility of credit climbed or navigation data consumption. Thus check with your phone company service.

  • An application within the device it will close by itself or sometimes freezes, why?

    It may happen that an application is shut down abnormally or closes abruptly returning a pop-up error. This may depend on several factors, including:

    • incompatibility with third-party applications;
    • unexpected errors even on native applications;
    • configurations / incorrect procedures when using the device.

    If it is a third party application, then we suggest in the first instance to uninstall and reinstall the application. If even then you do not appreciate the improvements, you will need to contact the manufacturer to know its compatibility with the product.

    We recommend proceeding directly with a reset to factory settings when to stop is a native application or system.

  • How do I restore factory data on my device?

    CAUTION: recall that this operation will erase all data and applications present inside the appliance.
    To be able to restore data when you first start you need to follow the following guidelines:

    Menu-> Settings-> Backup and ripristino-> of manufactured data reset> Clear phone memory (select) -> Reset phone-> Erase everything.

    (This is a generic example, in some models this string may differ on some words.)

  • The touch screen of my Smartphone / Tablet does not work well. What can I do to fix it?

    The capacitive touch screen needs no calibration for their particular characteristics. If you run into a malfunction it is necessary to send the product in for service.

    CAUTION: If our technicians verify that this problem is caused by a bump or a crush it will be carried out a repair estimate.

  • What should I do if I do not hook the GPS signal in my Smartphone?

    If the GPS signal is not locked please check that the following settings are enabled:

    • in localization services ensure that "Google location service" is checked;
    • that "GPS Satellites" is checked;
    • that "GPS EPO assistance" is checked;
    • that A-GPS is checked;
    • that "Google location and search" is checked;

    In addition, in order to connect to the satellite it is necessary that the connection to intenet is active, or via Wi-Fi, or via the data connection Sim.

  • Why should I create a Gmail account?

    The free Gmail account is critical to have the Android device to date and interactive. By running it from the apparatus log you can download thousands of applications (free and paid) from the Android Market (Play Store Service) that allow any type customization. Recall that in order to access the internet connection is required.

  • Can I charge my Tablet / Smartphone via PC or notebook?

    Yes, it is possible to carry out charging the device via the PC. We point out, however, that the charging cycle will have a greater timing and in this regard we recommend the use of our Power Bank for optimal battery charging.

  • Because it understands that the internal memory is different from the specifications declared?

    The Flash memory devices (such as that of a hard disk of a PC) is different from the formatting of the preparation as a result of that use device. FLASH memory is divided into three main parts: the first is designated to management data and for the Android operating system, while the other two are the 'space' for applications and video, photos, music and other documents.

  • Why my device overheats?

    E 'normal that the temperature rise of the device after a constant use or while it is connected to the charger. All electronic devices must dissipate a good part of the electricity that feeds them in the form of heat which must be discharged to the outside to avoid burning the processor. Therefore, the more it is put under such a processor effortlessly through the operation more the device will tend to heat up.

  • The GPS in my smartphone / tablet shows a wrong position.

    It accurately and with some types of telephone subscriptions GPS slows or wrong, this is due to the limitation of the data stream near the end of the subscription tariff plan by mobile operators.

    In case there is a situation described above occur with accuracy rate plan with your mobile operator (data traffic used).

  • My smartphone does not turn on.

    Remove the battery, wait 15 seconds and reinsert it. Wait at least 15 seconds and turn on the phone by pressing and holding the power key 4/2.

    If it still does not turn it could be that the battery is low and does not let you start the phone.

    Connect your phone to the charger if the battery is completely discharged you have to wait up to 10 minutes before your smartphone is able to restart, or to show the battery status icon. Complete the transaction charge for a longer battery life. It recommends using the charger and the cables supplied with the phone.

  • My smartphone / tablet behaves unexpectedly or applications crash unexpectedly.

    Perhaps during the installation of certain applications you were lost data or there are malicious applications that destabilize the phone's operating system, and then uninstall the app and reinstall it.

    Try restarting your phone and check if the operation is returned to adjust.

    If the problems are still present, then you must restore the OS Make a backup copy of all personal data because the reset will erase everything.

    CAUTION: recall that this operation will erase all data and applications present inside the appliance

    Menu> Settings> Backup and Reset> Factory data reset> Clear Storage Phone (select)> Reset Phone> Clear All.

  • There is always a download arrow in my smartphone / tablet.

    Verify that you have the space required by the application on the phone or SD card, then try to reinstall the application.

  • How can I preserve the efficiency of the battery of my smartphone / tablet?

    For greater durability and efficiency of the battery, recharge it only when your phone displays "low battery" and once the charging process began to wait until the completion of the same. The battery is a component subject to wear and partial refills reduce its duration.

  • I just turned on the Reverse 5.5Q and the display shows a row and a spot in the upper right. Is faulty?

    No, the display is not defective. What appears is only a preset characteristic of the image by default as background. Simply change your phone's wallpaper to eliminate the effect shown.

Return to FAQ page

Partner:

TREVI S.p.a.
Strada Consolare Rimini-San Marino 62
47924 Rimini (RN) Italy

Tel. +39 0541.756420 | Fax 0541.756430

© 2017 Trevi S.p.a. | privacy policy
TREVI S.p.a.  p.iva IT01527080400 - Reg. Soc. Trib. Rimini N° 5673 - Soc.cap. 2.500.000 i.v.